Terms of Service

These are the terms for using Farheimr. We have tried to write them so that you can read them in one sitting and know where you stand.

Version of 6 October 2026. These terms apply to you from the moment you accept them.

Who we are

When these terms say "Farheimr", "we" or "us", they mean Farheimr B.V. i.o., a Dutch private limited company in the process of being incorporated. Its founder, Alexandre Moreau-Lemay, acts on its behalf.

Farheimr B.V. has not yet been incorporated. Until it has, the person who acts in its name, Alexandre Moreau-Lemay, is personally bound by the agreements made in its name, as article 2:203 of the Dutch Civil Code provides. Once the company has been incorporated, it will confirm (ratify) those agreements in a message sent to you. From then on the company is your counterparty and is bound by them, and the person who acted for it remains liable only where the law says so.

• Address and phone number: to be published here before Farheimr opens to the public.
• KVK (Chamber of Commerce) number: to be published here once the company is registered.
• VAT number: Farheimr has no VAT number because it does not yet carry out taxable activities.
• Email: hello@farheimr.com, which is also the address for complaints. The contact page lists the others. We answer within two working days.
• If you have written to us electronically and then lose access to email, tell us and we will arrange another way to reach us.

"The service" means the Farheimr app at app.farheimr.com, the Mailbox, and the interface that lets AI assistants plan trips on your behalf. "You" means the person who holds a Farheimr account.

These terms apply once you accept them: when you create an account or, if you had an account before these terms existed, when you are first asked to. We record which version you accepted and when. How we handle your personal data is described separately, in our privacy policy, which applies whether or not you have accepted these terms.

How the agreement is made

You enter into this agreement when you create an account and tick the box saying you accept these terms. Before you do, you can check and correct what you entered on the sign-up form. The agreement is in English. We confirm your account by email, with these terms and the withdrawal information below attached. Every version of these terms stays published at its own dated address, where you can read and save it. We have not signed up to any code of conduct.

Your account

1. You are responsible for keeping your account secure: your password, your passkeys, and the devices you sign in on. Tell us at abuse@farheimr.com as soon as you think someone else has access to it.
2. You must be at least 16 years old to have an account, and you confirm that you are when you sign up. If we learn that an account belongs to someone younger, we close it and delete its data. If you are 16 or 17, a parent or guardian can also ask us to close your account.
3. An account belongs to one person. Accounts created by bots or other automated means are not allowed. Using AI assistants with your own account, through the interface we offer for that, is fine; you are responsible for what they do with the access you give them. Faults in Farheimr itself remain ours.
4. You are responsible for what you put into Farheimr, and for whom you invite into your trips and what you share. Each person is responsible for what they add. As the owner of a trip you can remove people from it and remove what they added.

Withdrawing from our agreement

You can withdraw from our agreement within 14 days of the day you accepted these terms, without giving a reason. To withdraw, use "Withdraw from contract here" in your account settings, or send us any clear statement, for example by email to hello@farheimr.com. You may use the model form below, but you do not have to. You have withdrawn in time if you send your statement before the 14 days have passed. We confirm receipt by email.

Farheimr is free, so withdrawing costs you nothing and there is nothing to refund. When you withdraw, we close your account and delete your data as described in our privacy policy. Before we do, you can ask for a copy of what you put into Farheimr, as described under When our agreement ends.

Model withdrawal form (fill in and return it only if you want to withdraw)

To: Farheimr B.V. i.o., hello@farheimr.com

• I hereby give notice that I withdraw from my agreement for the provision of the following service: a Farheimr account
• Accepted on:
• Name:
• Email address of the account:
• Address:
• Signature (only if this form is sent on paper):
• Date:

The Mailbox

Every account has a Mailbox: an address on trips.farheimr.com that you can forward booking confirmations to, or give as the contact address when you book a trip, so that Farheimr reads the booking into the right trip. A trip can have a Mailbox of its own. Its owner and editors can read its mail and what is saved from it, and so can any viewer the owner gives access to. People with a share link cannot.

The Mailbox is a convenience for getting travel mail into a trip. It is not an email account and does not replace your own email address. Keep your own address on every booking as well, so that a travel company can always reach you directly. Please treat it accordingly:

1. It only receives. It never sends mail and never forwards it to another mailbox. Its text, and PDFs attached to it, are read by the providers listed in the privacy policy. We tell you by email when mail arrives that needs you or that we added to a trip, either at once or in a daily summary. We do not tell you about advertising, or about mail held or set aside because of its sender (see How we moderate content). You can download the original after signing in.

2. It does not keep the message itself for long. A message is deleted 30 days after the end of its trip, or 30 days after it arrived if it belongs to no trip. A booking waiting to be filed into a trip is kept up to a year. No message is kept much longer than a year after it arrived, and we tell you a week before a trip's mail is deleted. Before that, what is useful in it is saved into the trip as documents: the booking, tickets, receipts, and a PDF copy of the email. Login codes, advertising and mail that belongs to no trip are not saved. Those documents stay with the trip until you delete them or the trip. The privacy policy lists every period.

3. It can miss things or get them wrong. Mail can be delayed, or refused by our server: for example when it is larger than 25 MB, is sent to an address you have replaced, or arrives in unusual volume. The sender is then told it was not delivered; you are not. Mail sent to a trip's Mailbox after it has been switched off is accepted and deleted unread, and neither you nor the sender is told. Mail can also be held for you to look at, or read incorrectly. Farheimr asks you before acting when it is unsure, but a reading can still be wrong. Check the details of a booking against the original before you rely on them, especially for flights and anything you have paid for. Before you first use a Mailbox, we show you these limits and ask you to accept them separately.

4. Do not use it to sign up for accounts. Giving a Mailbox address as the contact for a booking is what it is for. Using it as the login address of an airline or booking-site account is not. If you do, that company's login codes and password resets will go there too, and are read like any other mail. Because the Mailbox deletes such mail after 30 days and never forwards it, it is a poor place to recover another account from.

   An address stops working when you switch it off or replace it, when its trip or your account is deleted, or when we switch a trip's Mailbox off under How we moderate content. From then on, mail sent to it is deleted unread, login codes and password resets included.

   • When you replace an address or switch a Mailbox off, Farheimr first shows you the companies that sent login codes or password resets to it, so that you can move those accounts. When you delete your account, you are shown the companies still sending to your Mailbox before you confirm.
   • When we switch a trip's Mailbox off, we tell you why when we do it. Unless there is an urgent reason, such as illegal content, fraud or a threat to security, we tell you at least 14 days in advance, with the list of those companies. The trip's owner can switch it back on.
   • If we stop offering the Mailbox altogether, we tell you at least 60 days in advance.

   An address is never given to anyone else, so nobody can later receive mail meant for you.

5. Some attachments are not saved into your trip. PDFs (as a cleaned copy), wallet passes and calendar files are saved into your trip, up to 10 MB each, unless they are encrypted or fail a safety check. Images and archives are never saved into a trip. They stay only inside the original message, which you can download until it is deleted.

6. Mail is read automatically by the models described in the privacy policy. No model can change your trips on its own: Farheimr's own code makes every change. It asks you first when a reading is uncertain, comes from a sender it cannot verify, or would change a booking you already have. A new booking may be added without asking only when everything checks out: the sender proved who it is, the reading was verified and confident, it fits only one trip, and people on several accounts have accepted that company's bookings unchanged. You are told, and can undo it.

Use restrictions

You may not use Farheimr, or let anyone using your account or your trips use it, to:

• break the law, or help someone else to break it;
• store or share child sexual abuse material. We report it to the authorities and suspend the account without warning;
• threaten, harass or incite violence against anyone, or publish someone's private information to expose, intimidate or harm them;
• send or receive spam, phishing, malware, or mail meant to deceive the person it is about;
• use a Mailbox address for mail that has nothing to do with travel, such as newsletters or personal correspondence, or create addresses in bulk;
• receive mail meant for people you are not travelling with or planning for, without their consent (bookings that name the people on your trip are fine);
• infringe anyone's copyright, trademark or other rights;
• attack, probe or overload the service, get around its limits or security, or reach data that is not yours;
• try to make the models that read mail act against their instructions, or against another person;
• resell the service, or access it by automated means other than the interfaces we offer for that.

How we moderate content

Farheimr is a hosting service under the EU Digital Services Act: we store what you and others put into it. A trip is seen by the people invited to it and by anyone its owner gives a share link to. Share links are not listed or searchable in Farheimr. Mailbox mail is read automatically, as described above. No person at Farheimr reads your trips or your mail unless you ask us to, you have turned on scrubbed copies of your mail, it is reported, an authority orders it, or we have to fix a fault. We act on content in three situations:

• When someone reports it. Anyone can report content they believe to be illegal, as the contact page explains. We look at every report, confirm that we received it, and tell the person who made it what we decided, and how they can challenge that decision.
• When an authority orders it, under the Digital Services Act, the EU regulation on terrorist content online, or other law.
• When we come across it ourselves, for example while fixing a fault.

Automatic checks on Mailbox mail. Every message is checked automatically before it is read, and no person reviews these checks. When the sender cannot be verified, or a message seems to be trying to give instructions to the models that read it, the message stays in your Mailbox with a warning. Nothing read from it is added to a trip until you look at it and mark it as fine, and only you, never an AI assistant acting for you, can accept a booking from it. Advertising and account mail, such as login codes, are shown but not read for bookings. Mail from an address made to look like a travel company Farheimr knows is put under "Set aside", where you can still open it behind a warning, and is deleted after 30 days. Attachments that fail a safety check are not kept. If you think a check got a message wrong, tell us at abuse@farheimr.com and a person will look at it.

Reports to our team. Reports and other mail to our team are sorted automatically. After names and other personal details have been masked on our own servers, AI models help us analyse each report and prepare a draft decision and answer. A person on our team reviews each one, makes every decision to remove content, switch off a Mailbox, revoke a share link, or suspend or close an account, and writes or approves every answer. No automated check takes such a decision on its own.

What we can do, depending on how serious the problem is: remove or disable access to specific content, switch off a Mailbox address, revoke a share link, or suspend or close an account. When we do any of those, we tell everyone affected by it what we did, which facts it is based on, which rule or law it relies on, how long the measure lasts, whether any of it was automated, and how they can challenge it. The only exceptions are those the Digital Services Act allows: when we have no way to reach the person, when the content is deceptive commercial content sent in bulk, for example by bots or fake accounts, or when we act on an authority's order, which follows its own rules on what we may tell you.

If you disagree with a decision, reply to our message or write to abuse@farheimr.com within six months, with the reference number from our message and why you think we got it wrong. A person on our team looks at it again, free of charge, and tells you the outcome within two weeks. If we got it wrong, we reverse the decision and restore what we can. The six-month limit applies only to this review by our team. It does not shorten any time limit the law gives you, and you can go to court whether or not you ask us first.

You can always go to court instead or as well. If you think we have not followed the Digital Services Act, you can complain to the ACM, which supervises it in the Netherlands, or to the authority that supervises it in the EU country where you live.

Where we suspect a criminal offence that threatens someone's life or safety, whether it has happened, is happening or is likely to happen, we inform the police of the countries concerned straight away, as the law requires.

Payment

Farheimr is free while it is in private testing. If we introduce paid plans, we will tell you the price and what it covers before anything is charged, and nothing will be charged without your explicit agreement.

Ending your account

1. You can stop using Farheimr at any time, without giving a reason and free of charge. This is separate from your right to withdraw in the first 14 days (see Withdrawing from our agreement). To close your account, use "Delete account" in your account settings, or write to privacy@farheimr.com. If you write from your account's email address, we confirm by a link sent there. If you no longer have that address, we ask only for what we need to confirm it is you. Our agreement ends when we have confirmed your request. Your account is switched off at once and erased 14 days later; until then you can restore it by signing in. Trips you share with others are handed on at once to the person you pick, or, if you do not pick, to the editor who joined first, otherwise the viewer who joined first. What you added to them stays, credited to "Former member". Trips nobody else is on are deleted with your account. The privacy policy describes this in full.
2. Before you go, you can export your trips as a printable document or a calendar, and download the documents saved in them, or ask for a copy of everything as described under When our agreement ends.
3. We may suspend or close an account that seriously or repeatedly breaks these terms, or where the law requires it. A suspension lasts only as long as needed to deal with the problem. Except where there is an urgent reason, such as illegal content or a security threat, we warn you first and give you time to respond and to take your data with you. We always tell you why.
4. Serious threats against the people who run Farheimr are a reason to close an account without warning. We still tell you why, and you can still ask for a copy of your own data.
5. If we ever stop offering Farheimr altogether, we tell you at least 60 days in advance, and you can take your data with you before it closes.

When our agreement ends

However our agreement ends, you can ask us for a copy of everything you put into Farheimr or created in it, other than personal data, which you receive under the privacy policy. The copy is free, comes within a reasonable time, and is a JSON file, a common machine-readable format. After that we stop using your content, except content on a shared trip that the other people on it keep using.

Changes to the service and to these terms

Farheimr is changing quickly, and features come and go. We change or remove a feature only for a good reason: to keep the service secure, to comply with the law, because a provider we depend on stops offering something, or to develop the product. A change never costs you anything. If a change affects your access to Farheimr or your use of it, other than in a minor way, we tell you by email a reasonable time in advance, with what will change and when. You can then end our agreement free of charge within 30 days of our email, or of the change if that is later, and take your content with you as described under When our agreement ends.

When we change these terms, which we do only to reflect changes to the service, to the law or to how we work, or to make them clearer, we tell you at least 30 days before the change takes effect, by email or in the app, with a summary of what changed and a link to the new text. A change that only works in your favour can take effect straight away. If you do not agree, you can close your account before the change takes effect, free of charge and after taking your data with you; if you keep using Farheimr after that date, the new terms apply. Every past version of these terms stays published, with its date.

Availability, security and privacy

1. We work hard to keep Farheimr available, secure and fast, but it can be interrupted for maintenance, by a fault, or by a provider we depend on.
2. Your data is stored with our hosting provider in the European Union, encrypted in transit, and backed up daily. To read mail, its text and its PDFs are sent to AI model providers, some of them in the United States. The privacy policy lists the companies that process it for us and the other services it reaches.
3. We never sell your data, and we do not show advertising.

Your content

1. What you put into Farheimr stays yours. You give us permission to store, process and display it as far as needed to run the service for you and the people you share it with, to keep it secure, and to deal with reports and legal duties. We also use what you do with each booking read from mail, without the mail or anything that identifies you, to learn which travel companies' mail is read reliably. If you turn on scrubbed copies of your mail, we also use those to test and improve the reader, as the privacy policy explains.
2. If you share a trip, by inviting people or by a share link, they can see what you shared. You can change or revoke that at any time. Anyone you give a share link to can pass it on, so share only what you are content for them to pass on.
3. The Farheimr name, logo, design and software belong to us. Please ask before using them.

Features and bugs

We design Farheimr carefully and test what we ship, but like all software it has bugs. Tell us at hello@farheimr.com when you find one. If Farheimr does not work as it should, we put it right free of charge within a reasonable time, starting with anything that affects security or privacy. If we cannot, you can end our agreement.

The law requires Farheimr, as a digital service, to conform to our agreement. If it does not, you have the remedies the law gives you (articles 7:50ai and following of the Dutch Civil Code). Nothing in these terms limits them or any other right consumer law gives you.

Liability

We are responsible for the service we provide, and these terms do not change what the law makes us liable for.

In particular, nothing in these terms limits our liability for damage caused intentionally or by gross negligence, for death or personal injury, or in any other case where the law does not allow liability to be limited.

What we want to be plain about are the limits of what Farheimr does, so that you can plan around them:

• Farheimr is a planning tool. It does not make bookings, and the booking confirmations from your airline, hotel or travel company are what count. If a detail in Farheimr differs from them, the confirmation is right.
• Times, routes, addresses, flight details, sunrise times and exchange rates come from public data sources, calculations, or bookings read from mail. They can be wrong or out of date.
• The Mailbox has the limits described above. Do not make it the only place an important message can reach you.

If a fault of ours causes you damage, you can claim compensation as Dutch law provides, and these terms do not limit that. Whether we fell short is judged against what we promised, and the paragraphs above say plainly what Farheimr does and does not do. Where damage is partly the result of relying on a detail you could have checked against the original confirmation, or of using a Mailbox address for an account with a travel company despite our advice, that is taken into account as the law provides (article 6:101 of the Dutch Civil Code).

Disputes

These terms are governed by Dutch law. If you live in another EU country, you keep the protection of the mandatory consumer law of that country.

If you have a complaint, you can write to hello@farheimr.com; we would like the chance to fix it, and we answer within two weeks. You do not have to write to us first: you can also go to the competent court where you live, or contact ACM ConsuWijzer, the ACM's consumer information service.

Farheimr is not a member of a dispute-resolution body (geschillencommissie). If we cannot resolve your complaint, we tell you in writing whether we are willing to take it to one.

If a court finds a part of these terms invalid, the rest still applies.

Language

These terms are written in English, the language Farheimr is offered in. If anything in them is unclear to you, ask us at hello@farheimr.com, in English or Dutch, and we will explain it.

These terms are adapted from the Basecamp open-source policies, licensed under CC BY 4.0. We have rewritten them for Farheimr, Dutch and EU law, and the Mailbox; Basecamp does not endorse them.