Terms of Service

These are the terms for using Farheimr. We have tried to write them so that you can read them in one sitting and know where you stand.

Draft of 5 October 2026. Not yet in effect.

Who we are

When these terms say "Farheimr", "we" or "us", they mean Farheimr B.V. i.o., a Dutch private limited company in the process of being incorporated. Its founder, Alexandre Moreau-Lemay, acts on its behalf.

Until the company has been incorporated by notarial deed and has confirmed (ratified) the agreements made in its name, Alexandre Moreau-Lemay is personally bound by them, as article 2:203 of the Dutch Civil Code provides. Once the company has ratified them, it is bound instead. We will tell you when that has happened.

• Address: [TODO for the owner: a postal address, which can be a business correspondence address]
• KVK (Chamber of Commerce) number: [TODO for the owner: once the B.V. i.o. is registered]
• VAT number: [TODO for the owner: once issued, or say that there is none]
• Phone: [TODO for the owner: a business number and the hours it is answered, or counsel's view that email is enough]
• Email: hello@farheimr.com, which is also the address for complaints; the contact page lists the others.

"The service" means the Farheimr app at app.farheimr.com, the Mailbox, and the interface that lets AI assistants plan trips on your behalf. "You" means the person who holds a Farheimr account.

By creating an account, you agree to these terms and to the use restrictions below. How we handle your personal data is described separately, in our privacy policy.

[TODO for the owner: before these terms take effect, sign-up and accepting an invitation must link to them and ask for agreement, and record which version each account accepted.]

Your account

1. You are responsible for keeping your account secure: your password, your passkeys, and the devices you sign in on. Tell us at abuse@farheimr.com as soon as you think someone else has access to it.
2. You must be at least 16 years old to have an account.
3. An account belongs to one person. Accounts created by bots or other automated means are not allowed. Using AI assistants with your own account, through the interface we offer for that, is fine; you are responsible for what they do on your behalf.
4. You are responsible for what you put into Farheimr, and for whom you invite into your trips and what you share. Each person is responsible for what they add. As the owner of a trip you can remove people from it and remove what they added.

The Mailbox

Every account has a Mailbox: an address on trips.farheimr.com that you can forward booking confirmations to, or give to a travel company, so that Farheimr reads the booking into the right trip. A trip can have a Mailbox of its own, shared with the people on it.

The Mailbox is a convenience for getting travel mail into a trip. It is not an email account, and we ask you to treat it accordingly:

1. It only receives. It never sends mail and never forwards it to another mailbox. Its text is read by the providers listed in the privacy policy. You are told when mail arrives and can download the original after signing in.
2. It does not keep the message itself for long. A message is deleted 30 days after the end of its trip, and never more than a year after it arrived. Before that, what is useful in it is saved into the trip as documents: the booking, tickets, receipts, and a PDF copy of the email. Those stay with the trip until you delete them or the trip. The privacy policy lists every period.
3. It can miss things or get them wrong. Mail can be delayed, rejected by the sending server, held for you to look at, or read incorrectly. Farheimr asks you before acting when it is unsure, but a reading can still be wrong. Check the details of a booking against the original before you rely on them, especially for flights and anything you have paid for.
4. We advise against using it for accounts with travel companies. If you sign up for an airline or booking site with a Mailbox address, that company's login codes and password resets will go there too, and are read like any other mail. Because the Mailbox deletes such mail after 30 days and never forwards it, it is a poor place to recover another account from. An address stops working when you switch it off or replace it, when its trip or your account is deleted, or when we switch it off under How we moderate content. Before that happens we warn you, and name the companies that sent such mail to it. An address is never given to anyone else, so nobody can later receive mail meant for you.
5. Some attachments are not kept. Only PDFs (stored as a cleaned copy), wallet passes and calendar files are kept. Images and archives are dropped.
6. Mail is read automatically by the models described in the privacy policy. No model can change your trips on its own: Farheimr's own code makes every change. It asks you first when a reading is uncertain, comes from a sender it cannot verify, or would change a booking you already have. A new booking from a travel company Farheimr has learned to trust may be added without asking; you are told, and can undo it.

Use restrictions

You may not use Farheimr, or let anyone using your account or your trips use it, to:

• break the law, or help someone else to break it;
• store or share child sexual abuse material. We report it to the authorities and suspend the account without warning;
• threaten, harass or incite violence against anyone, or share someone's private information without their permission;
• send or receive spam, phishing, malware, or mail meant to deceive the person it is about;
• use a Mailbox address as a general-purpose inbox, for bulk sign-ups, or to receive mail on behalf of other people without their consent;
• infringe anyone's copyright, trademark or other rights;
• attack, probe or overload the service, get around its limits or security, or reach data that is not yours;
• try to make the models that read mail act against their instructions, or against another person;
• resell the service, or access it by automated means other than the interfaces we offer for that.

How we moderate content

Farheimr is a hosting service under the EU Digital Services Act: we store what you and others put into it. Mailbox mail is read automatically, as described above. No person at Farheimr reads your trips or your mail unless you ask us to, it is reported, an authority orders it, or we have to fix a fault. We act on content in three situations:

• When someone reports it. Anyone can report content they believe to be illegal, as the contact page explains. We look at every report and tell the person who made it what we decided, and how they can challenge that decision.
• When an authority orders it, under the Digital Services Act or other law.
• When we come across it ourselves, for example while fixing a fault.

When Farheimr holds a Mailbox message because it is unsure of it, for example because the sender could not be verified or the message seems to be trying to mislead the models that read it, the message stays in your Mailbox for you to look at and mark as fine. No automated check closes an account or removes content: a person on our team makes every such decision.

What we can do, depending on how serious the problem is: remove or disable access to specific content, switch off a Mailbox address, revoke a share link, or suspend or close an account. When we do any of those, we tell everyone affected by it what we did, which facts it is based on, which rule or law it relies on, whether any of it was automated, and how they can challenge it. The only exceptions are those the Digital Services Act allows: when we have no way to reach the person, when the content is mass commercial spam, or when we act on an authority's order whose own terms say what we may tell.

If you disagree with a decision, reply to our message or write to abuse@farheimr.com within six months, with the reference number from our message and why you think we got it wrong. A person on our team looks at it again, free of charge, and tells you the outcome within two weeks. If we got it wrong, we reverse the decision and restore what we can.

You can always go to court instead or as well. If you think we have not followed the Digital Services Act, you can complain to the ACM, which supervises it in the Netherlands, or to the authority that supervises it in the EU country where you live.

Where we suspect a criminal offence that threatens someone's life or safety, whether it has happened, is happening or is likely to happen, we inform the police of the countries concerned straight away, as the law requires.

Payment

Farheimr is free while it is in private testing. If we introduce paid plans, we will tell you the price and what it covers before anything is charged, and nothing will be charged without your explicit agreement.

Ending your account

1. You can stop using Farheimr at any time, without giving a reason and free of charge. This includes any right of withdrawal the law gives you. To close your account, write to privacy@farheimr.com from the email address of your account. Our agreement ends when we receive your request, and we delete the account within one month. [TODO for the owner: ship the in-app deletion flow before these terms take effect, and keep email as an alternative.]
2. Before you go, you can export your trips as a printable document or a calendar, and download the documents saved in them. If you want your data in a structured, machine-readable form, ask at privacy@farheimr.com and we will send it.
3. We may suspend or close an account that seriously or repeatedly breaks these terms, or where the law requires it. A suspension lasts only as long as needed to deal with the problem. Except where there is an urgent reason, such as illegal content or a security threat, we warn you first and give you time to respond and to take your data with you. We always tell you why.
4. Serious threats against the people who run Farheimr are a reason to close an account without warning. We still tell you why, and you can still ask for a copy of your own data.
5. If we ever stop offering Farheimr altogether, we tell you at least 60 days in advance, and you can take your data with you before it closes.

Changes to the service and to these terms

Farheimr is changing quickly, and features come and go. We change or remove a feature only for a good reason: to keep the service secure, to comply with the law, because a provider we depend on stops offering something, or to develop the product. If a change makes Farheimr noticeably less useful to you, we tell you in advance, and you can close your account, free of charge and after taking your data with you.

When we change these terms, we tell you at least 30 days before the change takes effect, by email or in the app, with a summary of what changed and a link to the new text. A change that only works in your favour can take effect straight away. If you do not agree, you can close your account before the change takes effect, free of charge and after taking your data with you; if you keep using Farheimr after that date, the new terms apply. Every past version of these terms stays published, with its date. [TODO for the owner: publish past versions at a dated address of their own before the first change.]

Availability, security and privacy

1. We work hard to keep Farheimr available, secure and fast, but it can be interrupted for maintenance, by a fault, or by a provider we depend on.
2. Your data is stored with our hosting provider in the European Union, encrypted in transit, and backed up daily. The privacy policy lists the companies that process it for us and the other services it reaches.
3. We never sell your data, and we do not show advertising.

Your content

1. What you put into Farheimr stays yours. You give us permission to store, process and display it only as far as needed to run the service for you and for the people you share it with.
2. If you share a trip, by inviting people or by a share link, they can see what you shared. You can change or revoke that at any time.
3. The Farheimr name, logo, design and software belong to us. Please ask before using them.

Features and bugs

We design Farheimr carefully and test what we ship, but like all software it has bugs. Tell us at hello@farheimr.com when you find one. If Farheimr does not work as it should, we put it right free of charge within a reasonable time, starting with anything that affects security or privacy. If we cannot, you can end our agreement.

Whatever rights consumer law gives you apply. Nothing in these terms limits them.

Liability

We are responsible for the service we provide, and these terms do not change what the law makes us liable for.

In particular, nothing in these terms limits our liability for damage caused intentionally or by gross negligence, for death or personal injury, or in any other case where the law does not allow liability to be limited.

What we want to be plain about are the limits of what Farheimr does, so that you can plan around them:

• Farheimr is a planning tool. It does not make bookings, and the booking confirmations from your airline, hotel or travel company are what count. If a detail in Farheimr differs from them, the confirmation is right.
• Times, routes, opening hours, sunrise times and exchange rates come from public data sources and calculations. They can be wrong or out of date.
• The Mailbox has the limits described above. Do not make it the only place an important message can reach you.

[TODO for counsel: whether, and how far, liability for ordinary negligence can be limited for a free consumer service under Dutch law, and how to phrase it.]

Disputes

These terms are governed by Dutch law. If you live in another EU country, you keep the protection of the mandatory consumer law of that country.

If you have a complaint, you can write to hello@farheimr.com; we would like the chance to fix it, and we answer within two weeks. You do not have to write to us first: you can also go to the competent court where you live, or contact ACM ConsuWijzer, the ACM's consumer information service.

If a court finds a part of these terms invalid, the rest still applies.

These terms are adapted from the Basecamp open-source policies, licensed under CC BY 4.0. We have rewritten them for Farheimr, Dutch and EU law, and the Mailbox; Basecamp does not endorse them.